Terms of Service

1. Acknowledgment and Acceptance of Terms

1. Here Hear AI PTE LTD (以下簡稱「the Company」) provides the Service in accordance with these Terms of Service to Users (including but not limited to any person who inputs data or in any manner accesses, retrieves, records, uploads, downloads, uses, or views any data, audio files, images, animations, content, or any form of electronic records on this platform, collectively referred to as "Users" or "You") via mobile devices (including Android phones and tablets, iOS phones and tablets, and other computer applications that can simulate Android or iOS environments, all considered as using mobile devices) on the Company's website "Here Hear AI" (URL: https://www.here-hear.ai/en/, referred to as "this Site") and related content and services (referred to as "the Service"). By beginning to use the Service, You represent that You have read, understood, and agreed to accept all content of these Terms of Service.
2. If You do not agree with all or part of these Terms of Service, or if the country or region where You are located excludes or prohibits all or part of these Terms of Service, You should immediately stop using the Service provided by this Site.
3. The Company reserves the right to modify or change the content of these Terms of Service at any time. For any modifications or changes, the Company will make appropriate announcements on this Site and publish links to the new version of these Terms of Service on the Site for Users to read and understand. You may view the latest version of these Terms of Service at any time. Any revisions to these Terms of Service will become effective 10 days after publication. If You do not agree with the revised Terms of Service, You should stop using the Service. If You continue to use the Service, this constitutes your acknowledgment that You have read, understood, and agreed to accept such modifications or changes.
4. These Terms of Service constitute a contract between You and the Company. After carefully reviewing these Terms of Service below, please determine whether You agree and are willing to be bound by these Terms. After careful review, by checking the box indicating "I have read and agree to these Terms of Service," You signify Your consent to these Terms of Service and may begin using the Here Hear App and website.
5. If You are under eighteen (18) years of age, You should immediately stop using the Service and accessing the content on this Site.

2. Service Description

1. The Company provides Users with corporate identity (hereinafter referred to as "Corporate Users") with functions related to trial applications, plan subscription, and management of corporate user plans (hereinafter referred to as "Corporate Plans"), and in conjunction with the Company's "Here Hear" mobile application (hereinafter referred to as "Here Hear App"), provides authorized personnel of Corporate Users (for example: employees of Corporate Users, hereinafter referred to as "Authorized Users") with the ability to access the service content of the plans selected. The "User" or "You" as referred to in these Terms of Service may include both Corporate Users and Authorized Users, depending on the circumstances.
2. The Service primarily provides Corporate Users with the following functions:
   1. Trial applications and account activation for Corporate Plans;
   2. Online subscription and activation of Corporate Plans;
   3. Configuration and management of Corporate Plan usage permissions;
   4. Statistical analysis and report generation for Corporate Plan usage data;
   5. Other related functions or value-added services.
3. You understand and agree that this platform primarily serves as a management and subscription interface for Corporate Plans. Here Hear App-related services are still provided through the Here Hear App, and when Authorized Users use the Here Hear App, they must separately agree to the application's terms of service and related regulations.
4. You understand and agree that the Company will use each Corporate User's exclusive invitation code as the identifying basis for its Authorized Users. The invitation code should be managed by the Corporate User and distributed to Authorized Users by the Corporate User. The Company is not responsible for confirming the actual identity, employment status, or internal organizational arrangements of Authorized Users. The related management responsibilities should be borne by the Corporate User.
5. The specific content, scope of functions, usage limitations, and related conditions of the aforementioned services shall be in accordance with the announcements on this platform or relevant contracts separately executed between the Corporate User and the Company.
6. If a User accesses the Service through a Corporate Plan subscribed to by a Corporate User, the service contract between the Corporate User and the Company shall take precedence.

3. Membership and Accounts

1. When You use the Service for the first time, You need to provide relevant documents or information in accordance with the guidance on this Site to complete account registration. The Company reserves the right to approve or reject registration applications.
2. You warrant that all information provided during registration is accurate and current, and You may not register using the name of a third party. If any information You provide changes, You should update such information promptly. If You fail to provide or update information in a timely manner, fail to provide information in the designated manner, or if the information provided is inaccurate or inconsistent with the facts, the Company has the right to suspend or terminate Your account without prior notice.
3. You should properly safeguard Your account and password, and designate an administrator to manage and use the Service. You may not transfer, gift, inherit, or share Your account with any third party. When You decide to no longer use the account, You should apply to the Company to cancel the account. Any transactions or activities conducted through Your account are deemed to be Your actions. If this results in any loss to You or any third party, You shall be solely responsible, and the Company shall have no liability.
4. If You discover or suspect that Your account has been impersonated or misused by a third party, You should immediately notify the Company and assist the Company in taking any responsive or investigative measures. However, the Company does not thereby incur any obligation to compensate or indemnify You. You should ensure the security of Your account yourself.
5. When the Company terminates an account or stops providing the Service, the Company has no obligation to back up any account information or content. The Company does not thereby incur any breach of contract liability or damages liability to You or any third party.

4. Trials and Fees

1. Corporate Users may apply for a trial of the Service according to the mechanisms provided on this platform. The relevant trial period, scope of functions available, number of accounts, and other conditions shall be in accordance with the announcements on this platform at that time. The Company may at any time adjust, limit, or terminate the trial content. Users may not claim any damages or compensation for this.
2. Corporate Users may select the applicable Corporate Plan according to their needs. The pricing method for the Service is, in principle, calculated based on company size, scope of application, or other conditions. The specific Corporate Plan applicable to each Corporate User shall be in accordance with the announcements on this platform or relevant contracts separately executed by both parties.
3. Corporate Users should complete the payment process in accordance with the instructions on this platform or as agreed by both parties. Payment completion will be deemed as completion of subscription and activation of the Service. However, if the platform makes other announcements or if the relevant contract separately executed by the Corporate User and the Company provides otherwise, such exceptions will apply.

5. Usage Requirements

1. You understand and agree that the Company, Here Hear App, and this Site are neither professional medical nor counseling service providers, nor medical devices or assistive equipment. Any feedback, suggestions, and messages generated in response to user content (hereinafter referred to as "Feedback") are merely information sharing and not remote medical diagnostic results. If You have a need to seek professional opinions or individual case analysis (including but not limited to medical, legal, financial, banking, or psychological counseling services), Feedback cannot replace any advice provided by professionals for your case. You should still consult with professionals. The Company does not warrant the accuracy or suitability of Feedback.
2. You understand and agree that You will never use this Site for any illegal purpose or in any illegal manner, and You commit to complying with Singapore law and all international internet conventions. If You are a User outside of Singapore, You agree to comply with the laws of the country or territory to which You belong. You agree and warrant that You will not use the Service to engage in conduct that infringes on the rights of others or violates the law, including but not limited to:
   1. Publishing or transmitting any defamatory, insulting, threatening, aggressive, indecent, or obscene content;
   2. False, content or conduct that violates public order, public morals, or other illegal content or conduct;
   3. Infringing on others' reputation, privacy rights, trade secrets, trademarks, copyrights, patents, other intellectual property rights, and other rights;
   4. Violating confidentiality obligations under law or contract;
   5. Impersonating others' names, using the Site or Service with another person's IP address;
   6. Transmitting or distributing computer or mobile viruses;
   7. Engaging in unlawful transactions or posting false, misleading, or crime-inducing information;
   8. Selling firearms, drugs, prohibited medicines, pirated software, or other prohibited items;
   9. Providing gambling information or inducing others to participate in gambling in any manner;
   10. Attempting to or engaging in destruction, interference with, or intrusion into the Site's data, functions, or systems;
   11. Any other conduct that the Company has reasonable grounds to deem inappropriate.
   The above provisions do not represent an obligation for the Company or this Site to conduct pre-screening of data, information, or content provided or uploaded by Users. Users bear full responsibility for user data, information, content they upload, and related use of the Service.
3. You understand and agree that the Company and this Site may, in accordance with legal requirements or within the reasonable scope necessary for the following purposes, preserve or disclose provided, uploaded data, information, or content to government agencies or law enforcement when the Company deems it necessary:
   1. Compliance with laws or legal procedures required by government agencies;
   2. Enforcement of these Terms of Service;
   3. Response to any claims of infringement of third-party rights; or
   4. Protection of the rights, property, or personal safety of this Site, its Users, and the public.
4. You understand and agree that if the Company discovers, or if other Users complain or claim that any User has violated the above provisions or if there is reason to believe such violation may occur, the Company has the right, but not the obligation, to at any time remove specific user data, information, or content at its absolute discretion based on User reports, without prior notice. If such data, information, or content causes damage to the Company, the Company may also seek compensation from the User.

6. Data Storage, System Interruptions, or Failures

This Site does not exclude the possibility that interruptions or failures may occur due to network transmission traffic and other technical factors, which may cause You inconvenience in use, data loss, errors, tampering by others, or other economic loss. When using this Site, You should take protective measures on Your own. The Company assumes no liability for damages caused by Your use (or inability to use) of the Service.

7. Information or Advice

1. The Company and this Site provide information or opinions obtained through the use of the Service or through this Site or linked websites (including but not limited to business, investment and financial management, medical, legal, psychological counseling, etc.) solely for information sharing purposes and do not involve analysis or advice needed for Your specific case. The Company does not warrant the suitability or accuracy of the content. If You have a need to seek professional opinions or individual case analysis (including but not limited to medical, legal, financial, banking, or psychological counseling), please consult with professionals. This Site reserves the right to modify or delete information or advice provided by the Service at any time.
2. You understand that Here Hear App is a platform for users to express emotions and cannot replace medical or psychological counseling. It assists Authorized Users in understanding emotions and finding channels for expression through AI. All content uploaded through Here Hear App is voluntarily provided by Here Hear App users. Therefore, the authenticity and legality of such content are the sole responsibility of the uploading user. The Company and Here Hear App provide no express or implied warranty regarding the authenticity or legality of the uploaded content. You should exercise your own judgment. The Company and Here Hear App assume no responsibility for any loss suffered by any person or entity due to receiving such content, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

8. Suicide Prevention and Professional Service Matching

1. You expressly understand that Here Hear App analyzes content uploaded by Authorized Users through AI and provides Feedback. If the AI analysis determines that professional assistance is recommended, the Feedback will provide contact information for professionals (including but not limited to appointment phone numbers, websites, or official accounts of online communication software such as LINE). Authorized Users may choose whether to seek assistance from professionals recommended by Here Hear App. If the AI analysis determines that the content involves suicide, the Feedback will provide a suicide prevention hotline, and Authorized Users may choose to call the hotline to seek professional assistance.
2. You expressly understand that the above provisions do not mean that the Company and Here Hear App are responsible parties for suicide prevention reporting. The Company's and Here Hear App's provision of suicide prevention hotlines is an additional service provided out of concern for customers.

9. Third-Party Websites or Institutions

1. The Service may provide links to or phone numbers for other institutions, websites, or internet resources. When You click on such links or choose to make phone calls, You may be directed to websites or institutions operated by other providers. However, this does not indicate that the Company has any control, subordination, or other management or supervisory relationship with such providers or institutions.
2. Websites or institutions operated by other providers are the sole responsibility of those providers and are not within the Company's control or responsibility. The Company makes no warranty regarding any search results or external links, including their suitability, reliability, timeliness, effectiveness, accuracy, or completeness. If any website or institution requests any information from You (including but not limited to personal information or other privacy information), You should use your own judgment in determining whether to provide it. The Company is not liable for any damages arising from links to websites or institutions not managed by the Company.

10. Company and Here Hear App Disclaimers

1. You expressly understand and agree that the Company, this Site, and Here Hear App provide the Service without any express or implied warranties, including but not limited to the completeness of rights, merchantability, and non-infringement of third-party rights. When You use the Service, You must assume the associated risks yourself. Furthermore, the Company, this Site, and Here Hear App do not guarantee the following, including but not limited to:
   1. That the Service and software will meet Your requirements;
   2. That the Service and software will be uninterrupted, timely provided, secure, reliable, or error-free;
   3. That any products, services, information, or other materials obtained through the Service will meet Your expectations;
   4. That any errors in the software will be corrected.
2. You expressly understand and agree that any data downloaded or obtained through the use of the Service should be carefully considered by You, and You bear the risk of use or acquisition. You agree to waive all rights to make any request or take legal action against the Company, this Site, or Here Hear App for any damage to Your mobile device systems, network access, downloading, or playback devices or data loss resulting from the download of any such data. You agree to assume full responsibility.
3. You expressly understand and agree that the Company and its subsidiaries, affiliated companies, officers, employees, agents, partners, and licensees shall not be responsible for any direct, indirect, or punitive damages to You.
4. If any disputes arise or third parties make claims or assertions as a result of Your provision of data, use of the Service, connection with the Service, violation of these Terms of Service, or infringement of any other person's rights, You shall resolve and settle such matters yourself and shall indemnify and hold harmless the Company and its subsidiaries, affiliated companies, officers, agents, employees, partners, and licensees from any damages.
5. You expressly understand that this Site and Here Hear App are not medical devices or assistive equipment, do not have any therapeutic functions, and are not professional psychological counseling service providers. Feedback provided by this Site and Here Hear App is only an analysis result generated by AI from voice input by Authorized Users and is not a remote medical diagnostic result. It does not have any medical or psychological authentication effect. You expressly understand that Feedback cannot replace medical advice or recommendations from professionals.

11. Protection of Intellectual Property

All software or programs used on this Site and all content on this Site, including but not limited to works, images, files, information, data, website structure, website layout, and webpage design, are owned by the Company or other rights holders (such as Users) with intellectual property rights protected by law, including but not limited to trademarks, patents, copyrights, trade secrets, and proprietary technology. No person may directly use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly display, reverse engineer, decompile, or reverse assemble such materials. If You wish to quote or repost the aforementioned software, programs, or website content, You must obtain prior written consent from the Company or other rights holders in accordance with law. Respecting intellectual property rights is Your obligation. If You violate this, You shall be liable to the Company for damages (including but not limited to litigation costs and attorney fees). Additionally, if You understand that data, information, or content You provide or upload on this Site involves infringement of another's intellectual property rights, You should contact the customer service team as soon as possible within 5 days after the Company's announcement or notice and provide contact information to the Company to facilitate the Company's attempts (but without obligation) to mediate potential disputes.

12. Prohibition Against Commercial or Non-Commercial Use

Except as provided in the announcements on this platform or relevant contracts separately executed by the Corporate User and the Company, prior to receiving legal authorization from the Company or legitimate rights holders, You agree not to reproduce, adapt, edit, distribute, publicly transmit, sell, trade, resell, or use any part of the Service or the use or access to the Service for any commercial or non-commercial purpose. Otherwise, the Company will pursue legal action and seek damages.

13. Service Modifications or Termination

This Site reserves the right to modify, suspend, or permanently discontinue providing the Service (or any part thereof) at any time without notice. You agree that this Site assumes no responsibility to You or any third party for any modifications, suspensions, or permanent discontinuation of the Service.

14. Refusal or Termination of Your Use

You agree that this Site may, based on its own and absolute discretionary consideration, for any reason, including but not limited to lack of use or if this Site believes You have violated the express provisions and spirit of these Terms of Service, terminate Your right to use the Service and remove and delete any data, information, or content You have provided or uploaded on the Service. This Site may also, based on its own consideration, with or without notice, terminate the Service or any part thereof at any time. You agree that the Service provided under any provision of these Terms of Service may be terminated without prior notice. You acknowledge and agree that this Site may immediately close or delete all Your related information and files on this Site and stop Your use of the Service. Furthermore, You agree that if Your use of the Service is terminated, this Site assumes no responsibility to You or any third party.

15. Governing Law and Jurisdiction

The interpretation and application of these Terms of Service, as well as any disputes relating to these Terms of Service, shall be governed by and construed in accordance with the laws of Singapore, and the courts of Singapore shall have exclusive jurisdiction to hear and determine any such disputes.